These Terms of Service ("Terms") govern your use of the MyoSimplified platform ("Service") operated by MyoSimplified LLC ("we", "us", or "our"). By accessing or using the Service you agree to be bound by these Terms. These Terms apply to the practice account holder ("Client," "Practice," "you"); you're responsible for your staff's compliance with them.

1. Use of the Service#

MyoSimplified is a software platform for orofacial myofunctional therapy practice management, including clinical intake, the patient portal, telehealth, billing, and referral tracking. The Service is intended for licensed or credentialed healthcare providers and their staff. You must be at least 18 years old to create an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, including staff accounts you create. Notify us immediately at support@myosimplified.com if you suspect unauthorized access.

2. Subscriptions and Billing#

Paid subscriptions are billed monthly or annually in advance based on your selected plan; annual billing receives a 15% discount. Your 14-day free trial begins on the date you create your account. After the trial period, you will be charged unless you cancel before the trial ends.

Subscription seats are billed per clinical staff member; non-clinical staff seats are not charged. All fees are in US dollars. You authorize us to charge your payment method on file at each renewal. We reserve the right to change pricing with 30 days written notice.

3. Billing Your Patients#

If you use the Service to collect payment from your own patients, those payments are processed through your connected Stripe account under Stripe's terms. MyoSimplified is not a party to that transaction — you are solely responsible for your pricing, your refund policy toward your patients, and any tax obligations on amounts you collect.

4. Cancellation#

You may cancel your subscription at any time from your Account Settings. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial billing periods. After cancellation your data remains available for export for 30 days.

5. HIPAA and Protected Health Information#

If you are a covered entity or business associate under HIPAA, you must execute a Business Associate Agreement (BAA) with MyoSimplified before entering any Protected Health Information (PHI) into the platform. Our standard BAA is posted on this page for review — contact us at legal@myosimplified.com to execute one for your practice.

You are solely responsible for ensuring your use of the Service, including the patient portal and telehealth features, complies with all applicable federal and state health information privacy laws and your own professional licensure requirements.

6. Telehealth#

The Service includes video functionality to facilitate remote sessions between you and your patients. This is a communication tool only — MyoSimplified does not provide, direct, or supervise clinical care. Telehealth is not intended for use in medical emergencies; direct patients to call 911 or their local emergency number for urgent situations.

7. Myo Kit and Store Products#

Physical products offered through the Service, including the Myo Kit, are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition. Product fees are as listed at checkout. Returns and defective-product claims are handled per the return policy shown at checkout.

8. Acceptable Use#

You agree not to: (a) use the Service for any unlawful purpose; (b) upload malicious code or attempt to gain unauthorized access to any part of the Service; (c) scrape or systematically download data from the Service; (d) share your account credentials with unauthorized users; (e) use the Service to provide software-as-a-service to other practices.

9. Intellectual Property#

The platform, its design, and all MyoSimplified-owned content are the exclusive property of MyoSimplified LLC. You retain ownership of all content you upload or create within the platform, including client records, exercise descriptions, and custom forms.

10. Termination#

We reserve the right to suspend or terminate your account if you violate these Terms. Upon termination you will have 30 days to export your data before it is permanently deleted.

11. Limitation of Liability#

To the fullest extent permitted by law, MyoSimplified LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including clinical decisions or patient outcomes. Our total liability to you shall not exceed the amounts paid by you in the 12 months preceding the claim. This limitation does not apply to a breach of our Business Associate Agreement.

12. Governing Law#

These Terms are governed by the laws of the Commonwealth of Massachusetts without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Massachusetts.

13. Changes to These Terms#

We may update these Terms from time to time. We will notify you of material changes by email and by posting a notice on the platform. Continued use of the Service after changes constitutes acceptance of the new Terms.

14. Contact#

Questions about these Terms? Email us at legal@myosimplified.com.