Terms of Service

Version 2026-09-27 · Effective September 27, 2026

These Terms of Service ("Terms") govern your use of the MyoSimplified platform ("Service") operated by MyoSimplified LLC ("we", "us", or "our"). By accessing or using the Service you agree to be bound by these Terms. These Terms apply to the practice account holder ("Client," "Practice," "you"); you're responsible for your staff's compliance with them.

1. What MyoSimplified Is#

MyoSimplified is software that myofunctional therapy practices use to schedule and document care, prescribe home exercise programs, track outcomes, produce reports for referring providers and clients, communicate with clients through a secure portal, and bill for their work.

We store client information, including Protected Health Information, on your practice’s behalf. The Service is a system of record, not a pass-through. What we hold for you includes client identity and contact details, intake responses and clinical history, session notes, treatment plans and exercise programs, outcome measurements, consent records, documents and clinical photographs, portal accounts for clients and their contacts, messages, billing records, and a record of what was sent to whom and when.

We hold that information as a HIPAA Business Associate. Your practice is the Covered Entity and directs what we do with it, under the Business Associate Agreement you accept before using the Service. Section 6 sets out how that responsibility divides; our Privacy Policy describes what we hold and for how long.

2. Use of the Service#

MyoSimplified is a software platform for orofacial myofunctional therapy practice management, including clinical intake, the client portal, telehealth, billing, and referral tracking. The Service is intended for licensed or credentialed healthcare providers and their staff. You must be at least 18 years old to create an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, including staff accounts you create. Notify us immediately at support@myosimplified.com if you suspect unauthorized access.

3. Subscriptions and Billing#

Paid subscriptions are billed monthly or annually in advance based on your selected plan; annual billing receives a 15% discount. Billing begins on the date you subscribe.

Subscription seats are billed per clinical staff member; non-clinical staff seats are not charged. All fees are in US dollars. You authorize us to charge your payment method on file at each renewal. We reserve the right to change pricing with 30 days written notice.

4. Billing Your Clients#

If you use the Service to collect payment from your own clients, those payments are processed through your connected Stripe account under Stripe's terms. MyoSimplified is not a party to that transaction — you are solely responsible for your pricing, your refund policy toward your clients, and any tax obligations on amounts you collect.

5. Cancellation#

You may cancel your subscription at any time from your Account Settings. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial billing periods. After cancellation your data remains available for export for 30 days.

6. HIPAA and Who Is Responsible for What#

If you are a covered entity or business associate under HIPAA, you must execute a Business Associate Agreement (BAA) with MyoSimplified before entering any Protected Health Information (PHI) into the platform. Our standard BAA is posted on this page for review — contact us at legal@myosimplified.com to execute one for your practice.

You are solely responsible for ensuring your use of the Service, including the client portal and telehealth features, complies with all applicable federal and state health information privacy laws and your own professional licensure requirements.

7. Telehealth#

The Service includes video functionality to facilitate remote sessions between you and your clients. This is a communication tool only — MyoSimplified does not provide, direct, or supervise clinical care. Telehealth is not intended for use in medical emergencies; direct clients to call 911 or their local emergency number for urgent situations.

8. Myo Kit and Store Products#

Physical products offered through the Service, including the Myo Kit, are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition. Product fees are as listed at checkout. Returns and defective-product claims are handled per the return policy shown at checkout.

9. Acceptable Use#

You agree not to: (a) use the Service for any unlawful purpose; (b) upload malicious code or attempt to gain unauthorized access to any part of the Service; (c) scrape or systematically download data from the Service; (d) share your account credentials with unauthorized users; (e) use the Service to provide software-as-a-service to other practices.

10. Ownership and Content#

The platform, its design, and all MyoSimplified-owned content are the exclusive property of MyoSimplified LLC. You retain ownership of all content you upload or create within the platform, including client records, exercise descriptions, and custom forms.

11. Termination and What Happens to Your Records#

We may suspend or terminate your account if you breach these Terms, for non-payment, or where the law requires it. You may stop using the Service at any time by cancelling.

Your practice account — your settings, templates, and staff logins — stays available for 30 days after cancellation so you can export what you need. Your client records are a different matter.

Your client records are not deleted when you cancel. They belong to your practice as the Covered Entity, and many must be kept for years under your own state’s law — longer where the client is a minor. We do not remove them on our own initiative. Under the Business Associate Agreement we return or destroy the PHI we hold at your written direction, where that is feasible.

Audit records are the exception, and they contain identifying information. They are retained for at least six years because law and your own compliance obligations require it, notwithstanding an instruction to destroy other information. Where return or destruction is not feasible for that reason, we continue to protect that information under the Agreement for as long as we hold it. Our Privacy Policy sets out the full retention schedule.

Ending your subscription does not end the Business Associate Agreement, which continues to govern the PHI we hold for as long as we hold it.

12. Limitation of Liability#

To the fullest extent permitted by law, MyoSimplified LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including clinical decisions or client outcomes. Our total liability to you shall not exceed the amounts paid by you in the 12 months preceding the claim.

That cap does not apply to:

• our obligations under the Business Associate Agreement and HIPAA, including breach notification
• either party’s breach of its confidentiality obligations
• your obligation to pay fees that are due
• either party’s fraud, gross negligence, or wilful misconduct

We are not responsible for the contents of reports or messages you create or send, for disclosures you or your staff make through a mailbox you have connected, or for the consequences of not holding the agreements and consents that Section 6 makes yours.

13. Governing Law and Disputes#

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles, and by applicable federal law.

Arbitration. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration seated in Massachusetts, before a single arbitrator, under the rules of a recognized arbitration provider, rather than in court. Judgment on the award may be entered in any court of competent jurisdiction.

What is not arbitrated. Either party may bring an individual claim in small claims court. Either party may also ask a court for an injunction to protect confidential information, Protected Health Information, or intellectual property, without waiving anything else in this Section.

Class-action waiver. Disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims. If this waiver is held unenforceable as to a particular claim, that claim proceeds in court and the rest of this Section still applies to every other claim.

Costs. Where your claim is for $10,000 or less, we will pay the arbitration provider’s filing and arbitrator fees. Each party otherwise bears its own legal costs, except where the law or the arbitrator’s award provides otherwise.

Please read Section 13. It requires most disputes to go to arbitration rather than to court, and it waives the right to bring or join a class action. Small claims court and requests for an injunction are not affected.

14. Changes to These Terms#

We may update these Terms from time to time. We will notify you of material changes by email and by posting a notice on the platform. Continued use of the Service after changes constitutes acceptance of the new Terms.

15. Contact#

Questions about these Terms? Email us at legal@myosimplified.com.